Privacy Policy
Last updated: 21 June 2026
This Privacy Policy explains how Cleansedractive.ddd ("we", "us", "our") collects, uses, stores, discloses, and protects personal information when you visit our website or contact us. We are an agency for the purposes of the Privacy Act 2020 (New Zealand) and handle personal information in accordance with the Information Privacy Principles (IPPs) set out in that Act.
Where you access this website from the European Economic Area, we also comply with the General Data Protection Regulation (GDPR) to the extent it applies to our processing of your personal information.
1. Agency Details and Privacy Contact
Agency name: Cleansedractive.ddd
Physical address: Parking lot 133 Tory Street, Te Aro, Wellington 6011, New Zealand
Email: feedback@cleansedractive.world
Phone: +64 438 46825
For all privacy enquiries, access or correction requests, and complaints, contact us using the details above. We will assign responsibility for responding to privacy matters and aim to acknowledge requests promptly.
2. Personal Information We Collect
Personal information is information about an identifiable individual. We may collect:
- Contact form data: your name, email address, message content, and confirmation of consent to processing.
- Technical and usage data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referral URLs, and approximate location derived from IP address.
- Cookie and similar technology data: preferences stored through our consent mechanism, session identifiers, and analytics or marketing data where you have given consent (see our Cookie Policy).
- Communications: records of correspondence if you email us or contact us by phone.
We collect personal information directly from you when you submit the contact form or communicate with us. Some technical data is collected automatically when you browse the website.
Providing contact form information is voluntary. If you choose not to provide required fields, we may be unable to respond to your enquiry.
3. Purposes of Collection and Use
We collect and use personal information only for lawful purposes connected with our functions and activities, including:
- responding to enquiries and providing general lifestyle information about soft-format physical activity;
- operating, maintaining, and improving our website;
- understanding website usage through analytics (only with your consent);
- complying with legal obligations under New Zealand law;
- protecting our legal rights and the security of our website and users.
We will not use personal information for another purpose unless we believe on reasonable grounds that the use is authorised by the Privacy Act 2020 — for example, because it is directly related to the purpose for which it was collected, you have authorised the use, or the use is necessary to prevent a serious threat to health or safety.
4. Legal Bases (GDPR Visitors)
Where GDPR applies, we rely on the following legal bases:
- Consent — contact form submissions, analytics cookies, and marketing cookies.
- Legitimate interests — website security, fraud prevention, and strictly necessary technical operation, balanced against your rights.
- Legal obligation — where we must retain or disclose information by law.
5. Disclosure of Personal Information
We do not sell personal information. We may disclose personal information to:
- website hosting, email, and IT service providers who process data on our behalf under contractual confidentiality and security obligations;
- analytics or marketing service providers, only where you have consented to the relevant cookies;
- professional advisers (such as lawyers or accountants) where reasonably necessary;
- New Zealand government agencies, regulators, or courts when required or authorised by law, including the Office of the Privacy Commissioner if a notifiable privacy breach occurs.
We disclose personal information to third parties only where permitted under IPP 11 of the Privacy Act 2020 — for example, where disclosure is directly related to the purpose of collection, you have authorised disclosure, or disclosure is necessary to prevent serious harm.
6. Cross-Border Disclosure
Some service providers may store or process personal information outside New Zealand (for example, cloud hosting in Australia, the United States, or the European Union). Before disclosing personal information overseas, we take steps required by IPP 12, including assessing whether the foreign person or entity is subject to comparable privacy safeguards, or obtaining your authorisation where appropriate.
Where GDPR applies and personal data is transferred outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses or rely on an adequacy decision where available.
7. Storage, Retention, and Security
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law:
- Contact form submissions: up to 24 months, unless earlier deletion is requested.
- Email correspondence: up to 24 months from last contact.
- Analytics data: up to 26 months, subject to cookie consent.
- Cookie consent records: 12 months to demonstrate compliance.
- Server logs: typically up to 90 days for security purposes.
We protect personal information using reasonable safeguards as required by IPP 5, including HTTPS encryption, access controls, secure hosting environments, password protection, and periodic review of our data handling practices. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
8. Privacy Breach Notification
Under the Privacy Act 2020, if a privacy breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable. We maintain internal procedures to identify, assess, and respond to suspected privacy breaches.
9. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have the right to:
- Access personal information we hold about you (IPP 6).
- Request correction of personal information if you believe it is inaccurate, incomplete, or misleading (IPP 7).
- Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.
To make an access or correction request, contact us at feedback@cleansedractive.world. We will respond within 20 working days as required by the Privacy Act 2020, unless an extension applies. We may request proof of identity before releasing information.
If we refuse an access or correction request, we will provide written reasons and inform you of your right to complain to the Office of the Privacy Commissioner.
10. Additional Rights (GDPR Visitors)
Where GDPR applies, you may also have the right to erasure, restriction of processing, data portability, and to object to processing based on legitimate interests. You may contact your local supervisory authority in the EEA.
11. Complaints
If you have concerns about how we handle personal information, contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with:
Office of the Privacy Commissioner (New Zealand)
Website: www.privacy.org.nz
Phone: 0800 803 909 (within New Zealand)
Email: enquiries@privacy.org.nz
12. Direct Marketing
We do not send commercial electronic messages without your consent. If we ever send marketing communications, they will comply with the Unsolicited Electronic Messages Act 2007 and include a functional unsubscribe facility. You may opt out at any time.
13. Children and Young People
This website is intended for a general audience and is not directed at children under 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child, contact us and we will take steps to delete it promptly.
14. Links to Other Websites
Our website may contain links to third-party sites (such as mapping services). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates the current version. Material changes will be posted on this page. We encourage you to review this policy periodically.